At CaetanoBus, the quality of our products and procedures is an unwavering commitment we established from the beginning with our Clients, Partners and Suppliers. The CaetanoBus Quality policy is based on two fundamental principles: respect for existing regulations and the culture of excellence instilled in all Employees. Complete customer satisfaction is our main objective. Under no circumstances do we allow costs be more important than quality.
The fulfilment of our quality policy and our commitment to it is based on the following key principles:
• Continuous improvement;
• Customer and user satisfaction;
• Satisfaction and involvement of our employees;
• Partnership with suppliers;
• Preserving the environment.
CaetanoBus is an environmentally responsible Company pertaining to its industrial performance. This fact has been proven in previous years. In 2000, the then designated Manufacturing Plant of Gaia won the “Environment – Industry Award”, recognising its work in preserving the environment within the scope of its activity. Compliance with environmental legislation and the continuous improvement in our production processes are pertinent assumptions for CaetanoBus regarding the attainment of its regularly defined environmental targets and objectives. The Company is certified, since 2004, with ISO 14001, the standard which certifies the quality of our environmental management, and which was renewed in 2015. CaetanoBus also has environmental promoters, who are responsible for the training and awareness of environmentally responsible performances. Environment and Safety Weeks are also organised to motivate Employees in participating, with commitment, in the adoption of pollution prevention and reduction practices, namely through the correct separating of waste, which is later forwarded onto the competent entities.
CaetanoBus defends and practises a pro-active management approach, recognising, in the reduction of risk, the fundamental component of its positioning towards its People and the surrounding area.
As a way to identify and minimise risks to all stakeholders, CaetanoBus seeks to guarantee the prevention of injuries and damage to health especially to its Employees. For this, it has top of the range personal protection equipment (PPE) such as assisted ventilation masks. It is the second Company in the Iberian Peninsula with more of these types of masks.
The Company has OHSAS certification, with the most recent renewal in 2015, and which recognises the quality of our safety policy.
In addition to the compliance with all legal requirements and all others, related to Occupational Safety, which applies to our activity, CaetanoBus is committed to developing practices in this domain, inserted in the management system, promoting their systematic revision and continuous improvement. The safety promoters, designated internally, as well as the Environment and Safety Week, personify our performance to implement training and awareness programmes for our Employees to obtain high safety standards, gathering the conditions which transmit credibility and which guarantee the preference of our Clients.